Privacy Policy

Diamond Window Cleaning website is owned by Diamond Window Cleaning Nova Scotia, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Diamond Window Cleaning, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Diamond Window Cleaning website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Diamond Window Cleaning website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, and telephone number) when you request a quote or contact us. This information is stored in our CRM, to manage customer relationships, process service requests, and track service locations.

Advertising and Third-Party Data:

We use third-party advertising services, including Google Ads and Meta Ads, to reach potential customers. These services may collect information about your visits to our website and how you interact with our content through cookies and similar tracking technologies. Please be aware that these third-party platforms operate under their own privacy policies, and we do not have control over how they collect or process your data.

Why do we process your data?

Our top priority is customer data security, and we process only as much data as is necessary to maintain the website, provide our services, and manage our business operations. Information collected automatically is used to identify potential cases of abuse and establish statistical information regarding website usage.

If you wish to use some of the website’s features, such as requesting a quote, you provide personal data to us. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

  • The right to be informed.

  • The right of access.

  • The right to rectification.

  • The right to erasure.

  • The right to restrict processing.

  • The right to data portability.

  • The right to object.

  • Rights in relation to automated decision-making and profiling.

If you would like to exercise these rights, or request the deletion of your data from our records and our CRM, please contact us at info@diamondwindowcleaning.ca. Please note that while we will promptly honor requests to delete data from our own systems, you may need to manage data collected by third-party platforms like Google or Meta directly through their own privacy settings.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@diamondwindowcleaning.ca.